Ordering & Shipping

How to Order Wholesale Succulents

Everything you need before your first order: how to submit an RFQ, how shipping fees are calculated fairly, what the phytosanitary certificate costs, and what happens if something goes wrong in transit.

Two Ways to Start

Direct inquiry or website RFQ — your choice

Recommended for larger orders

Path A — Direct Inquiry

Send us your target variety list, quantities, destination country, and postal code via WhatsApp or email. We reply within 24 hours with a Proforma Invoice.

Good for browsing first

Path B — Website RFQ

Browse our Aeonium and Echeveria catalogues, note the varieties you want, then submit the RFQ form on our Contact page. We reply within 24 hours.

01
Submit
Share your target varieties, quantities, and destination.
02
Quote
We send a Proforma Invoice with per-variety, per-size pricing within 24 hours.
03
Pay
Confirm your order and settle payment to begin production.
04
Prep
Plants are hand-selected, dried 2–4 days, and individually wrapped.
05
Ship & Track
Air freight with real-time tracking and pre-clearance documents.

See exactly how we document and verify every shipment before it leaves our facility.

Fair Shipping Policy

You only pay the actual shipping weight

Export succulents are stripped of soil, washed, and air-dried for 2–4 days before packing, so the final box weight can't be known precisely at quoting time. Here's how we keep it fair:

  1. Estimate first. Your Proforma Invoice includes an estimated shipping fee based on our historical data for similar orders.
  2. Weigh on camera. Once your order is packed, we photograph the sealed box on the scale and send you the photo with the exact weight.
  3. Settle the difference. If actual shipping costs less than estimated, we refund the difference within 24 hours (or credit your next order — your choice). If it costs more, we send a payment link for the difference before dispatch.
Documentation

Phytosanitary certificate & fees

Every shipment includes an official Phytosanitary Certificate issued by China Customs (GACC). A certificate fee of $50 USD applies to orders under $800 USD; it is free for orders over $800 USD. Commercial Invoice and Packing List are always included at no charge.

Logistics

Shipping method comparison

Method Best For Transit Clearance
DHL / FedEx Express Smaller mixed-variety orders 7–12 days door-to-door Courier assists clearance
Air Cargo Bulk nursery/landscape orders 1–3 days to destination airport Buyer or broker clears at destination airport
Dead-on-Arrival Guarantee

48-hour DOA policy

Inspect your plants on arrival. If any arrive rotten or dead, send clear photos within 48 hours of delivery — we verify against our pre-shipment photo records and credit or replace the affected plants on your next order.

Normal and not covered: slight colour fading in transit, loss of 1–2 bottom leaves, and minor wrinkling from dehydration. Bare-root plants consume their lower leaves to stay alive in the box — they recover within weeks of potting. Customs delays caused by missing buyer-side import permits are also not covered.

Full details on our Refund & Returns policy, including how to file a claim.

Good to Know

Colour changes with season

Succulent colours change with season, light, and temperature. Photos on our product pages show plants at their seasonal peak (typically October–April in Kunming). Summer shipments may arrive greener — this is normal, and colour returns with cool nights and strong light. We always photograph your actual plants before dispatch.

Common Questions

How to order — what buyers ask

Your Proforma Invoice includes an estimated shipping fee based on historical data for similar orders. Once your order is packed, we photograph the sealed box on the scale and send you the exact weight. If actual shipping costs less than estimated, we refund the difference or credit your next order. If it costs more, we send a payment link for the difference before dispatch.
A certificate fee of $50 USD applies to orders under $800 USD; it is free for orders over $800 USD. Commercial Invoice and Packing List are always included at no charge.
Inspect your plants on arrival. If any arrive rotten or dead, send clear photos within 48 hours of delivery — we verify against our pre-shipment photo records and credit or replace the affected plants on your next order. Slight colour fading, loss of 1-2 bottom leaves, and minor wrinkling from dehydration are normal and not covered, since bare-root plants consume lower leaves to stay alive in transit.

Ready to submit your RFQ?

Tell us what you need — we reply within 24 hours with a tailored quote.

Start Your RFQ